Current Students Find Help

Find Help

Complete the Online Learning: Skills to Succeed in Distance Education Orientation.

Tech Support

Moving to a distance learning program may be challenging for you at first. The UH Center offers support for both ITV and online courses, which includes setting up and troubleshooting equipment, tutorials on Laulima and UH portal, and the ability to answer technical questions that may arise.

The University of Hawaii Information Technology Services (ITS) can also provide you with information on campus computer labs, email, connecting to the Internet, computer software and hardware, and networking. If you have questions please contact the ITS Help Desk for help.

If you are looking for a refresher, or need some help with Computer Basics, check out the online site which includes tutorials and review covering computer basics, Microsoft Office and Apple products.

As a distance learning student on Maui you can continue to use the Support Centers/Computer Labs on the UH Maui Campus to check email, complete assignments or register for courses.

Library

Although Maui College is no longer your home campus, you can use the local UH Maui College campus library in addition to online library resources. A more detailed listing of Library Services is available on the UHMC website including information on an IntraSystem Loan service from other UH system libraries for books, journal articles and videos not available on Maui or online.

Additionally, you also have access to their home campus library online. The UH Hilo Mookini Library provides resources, instruction, and services to encourage academic success and develop information-literate, lifelong learners. The library at UH Manoa is available via the Internet for distance learning students, and the new UH West Oahu library includes a tool to search all UH libraries at one time.

The Learning Center

The Learning Center (TLC) offers tutoring and skills-enhancement workshops as well as proctoring services and is available to you on the UH Maui College campus. In addition, TLC offers study-skills workshops, a computer lab, and tutoring services.

If your instructor notifies you must have an exam proctored, you will need to contact The Learning Center to check The Learning Center hours and the open dates of the exam. If you require special needs accommodations, you must notify The Learning Center staff prior to taking the exam.

When you take your exam you will need to bring a form of government issued photo identification, and any required materials for the exam. The Learning Center provides a storage area for your personal items and any items prohibited by the instructor must be checked-in at the reception front-desk.

Tutoring

Each campus provides its own tutoring services and/or resources. You will want to become familiar with the procedure for acquiring tutoring from your home campus, in addition to working with the UH Maui College TLC.

UH West Oahu students can receive tutoring from the No‘eau Center in a wide array of subject areas. Tutoring is offered by appointment, on a walk-in basis, and online via email. You can schedule an appointment by either emailing or calling the center.

UH Hilo students have several online resources for tutoring options:

As a UH Manoa student, you have access to the Online Learning Academy and the Kokua Program.

Laulima

Most distance learning courses through the University of Hawaii are offered using Laulima, a course management system. Your professor will use the system to post handouts, assignments, and schedules, and this is often the place where you take your tests online. You can also email your professor and classmates through the Laulima site.

Workshops are held each semester to familiarize students with the layout and tools available in Laulima. Additionally, online tutorials are available for an introduction or as a refresher. You can view the entire Laulima Student Tutorials and How to Use Laulima or read through the FAQs (Frequently Asked Questions.)

About a week before the semester begins, Laulima course tabs will be available based on your registration. If classes have not started yet or you are new to distance learning, you can work through a trial class to become familiar with Laulima. Open this PDF file in a new window or print for reference.